Q: How often should I get my carpet professionally cleaned?
Aside from the obvious answer, "when it looks dirty," chances are that if you wait until your carpet looks dirty to clean it, you've waited too long. Carpet fibers hide dirt and pollutants deep in the pile. Just because you can't see it doesn't mean it's not there.
Damaging dirt particles measure 1-3 microns. 500-micron particles begin to be visible to the naked human eye.
Q: What’s the proper (SAFE) way to use cleaning agents on carpeting and upholstered furniture?
Always test the solution you plan on using to remove a spill on carpet or fabric in an inconspicuous area (under a sofa cushion, on an area of carpet under or behind a piece of furniture or in a closet – near the wall perhaps).
Apply several drops of solution on the carpet or furniture and rub gently with a clean, white towel. If any color transfers to the cloth or a color change occurs, a professional cleaner (Steve Hagopian & Co.) should be consulted. If no color is transferred, apply the solution again and wait for ½ - 1 hour to see if any there is any color changes to the fabric. If not, it should be safe to treat the spot with this solution.
Q: What’s the best way to treat liquid spills, spots and stains?
It’s always better to treat all liquid spills should be treated immediately.
The longer a spill remains on the carpet the harder it will be to remove.
The secret is to BLOT, BLOT, BLOT with a clean, dry, white towel. Never rub!
The rubbing motion will bend the fibers which in turn will change the appearance of the carpet in that area even after cleaning. Rubbing also forces the spill to work its way down the fibers and into the backing. The trick is to absorb most of the spill as quickly as possible. Then get another clean white towel and cover the area, place a book over it, so that it can absorb remaining moisture. The clean towel will "draw up" the moisture and minimize discoloration.
Depending on the liquid, artificially colored drinks are notoriously difficult to remove. These stains are called acid stains; the color or dye has been added to the beverage instead of being naturally present. Beverages with natural dyes, such as wine, apple or orange juice, are called direct stains and usually respond better to removal procedures. A professional cleaner will use Dye Remover for acid stains and knows how to do it so it doesn't remove the color of the carpet along with it.
Q: What’s the best way to treat solid built up spills, spots and stains?
It’s always better to treat the solid built up spills immediately.
Just like liquid spills, the longer it remains on the carpet the harder it will be to remove. The build up should be removed using a rounded tablespoon, spatula or the DULL edge of a knife. Be very careful not to cut yourself with the sharp side of the knife.
Q: How do I remove chewing gum from carpet?
The secret is to harden the gum with an ice cube until it is brittle enough to scrape off with a dull knife or spatula.
It’s always better to let a professional handle removing you spills, spots and stains. Always use extreme caution when attempting these suggested remedies. Steve Hagopian & Co. cannot accept responsibility for negative results from using one or all of these suggestions.
“This is nothing like the cable company. When they say they are going to be there are 3:00 o'clock, they are there at 3:00 o'clock. It's refreshing to see a company do what they say they are going to do. Now I can plan the rest of my day.”
“I inherited my grandmothers old antique couch. It smelled like mildew and dingey looking. After Hagopian was done with it, it looked like a brand new couch... And, no mildew smell.”
“I spilled some wine on my carpet. I totally thought I had to replace the carpeting. I thought I would try to have the stain removed before I spent the long dollar. I was so excited to see that Hagopian got the stain OUT! You saved me a ton!”